This Privacy Policy is effective as of January 2021.


Teampact Proprietary Limited (2020/862631/07) (referred to as "Teampact", "we", "us" or "our") and its affiliates including Isiqalo Foundation Trust are committed to protecting your privacy as an end user (referred to as "User", "you" or "your"), and we take our responsibility regarding the security of your Personal Information (which has the meaning given in the Data Privacy Law applicable to you,) very seriously. 
This privacy notice (the "Privacy Policy") describes –

  • the types of Personal Information we collect on the Teampact website ( ("Website") and Teampact mobile application ("App") (collectively the "Platform");
  • how we hold and use the information;
  • with whom we may share your Personal Information;
  • your rights regarding our use of your Personal Information;
  • the measures we take to protect the security of the information; and
  • how you can contact us about our privacy practices.

When you register for the first time (in the case of new end user) or log on (in the case of existing end user) to the App or use the Website, you declare by means of clicking "I ACCEPT" or through your continued use that you accept this Privacy Policy and expressly consent to the handling, use and disclosure of your Personal Information in the manner described herein.
  1. Who is responsible for processing your Personal Data?

Teampact is the “responsible party" (i.e. the organisation responsible) for all Personal Information of end users for the purposes of data privacy laws, principles and regulations which may apply to you (including the Protection of Personal Information Act ("POPI") and General Data Protection Regulation ("GDPR")) (collectively, "Data Privacy Law").

  1. DATA COLLECTION: What Personal INFORMATION do we collect and from where? 

    1. To the extent permissible under applicable Data Privacy Law, we collect information about you and any other party whose details you provide us when you –

      1. Register to use our services (through the Platform). This includes the following mandatory information: Your name, email address, phone number, the organisation you work for. 

      2. Your preferences

      3. Information about your use of the Platform

      4. Your IP address of your computer or device is used to determine your geographic location so that we can customise your experience on the Platform;

      5. Location. If you elect to use location-based features on the Platform (in particular, the App) and turn on the location services settings on your device or computer (e.g. GPS and/or bluetooth)

      6. Provide your contact details to us: For example, when you access or register to use any websites, applications, or services we make available, or when you update those details

      7. Contact us offline. For example, by telephone, fax, SMS, email, or post

    2. You may submit and contribute content including attendance data, pictures, messages and comments ("Your Content") to the Platform. You undertake and warrant that to the extent that Your Content includes data (including personal information and special personal information) of a minor (being a person under the age of 18 years), that you have obtained the explicit written consent of that minor’s parent or guardian to process and upload such data onto the Platform. Under no circumstances whatsoever will we be liable to any third persons where you fail to obtain such consent and it is your responsibility to do so.

  2. special personal information

    1. Under Data Privacy Law, certain categories of personal information are recognised as sensitive, including information about your religious beliefs, philosophical beliefs, political opinions, race and ethnic origin, trade union membership, health information, information about your sex life, biometric information or information about your criminal behaviour  ("Sensitive Personal Information").  

    2. In limited cases, we may collect Sensitive Personal Information about you. We would only collect Sensitive Personal Information if there is a clear reason for doing so and with your explicit consent. 

  3. PURPOSE AND LAWFUL BASIS: Why and how do we use your Personal INFORMATION?

    1. Your personal information may be used for the following purposes –

      1. Provide the services you request and features of the Platform: We use the personal information you give us to provide the services you request, including –

        1. to create and set up your user account;

        2. if you use the Platform to track your organisations activity, we will collect and store this information so that you can review it on the Platform and track progress. 

      2. Communicate information about our products and services and for other promotional purposes: With your consent, or as otherwise permitted by applicable Data Privacy Law, we will use your personal information to provide information that we believe is of interest to you, prior to, during, and after your interactions with us, including marketing communications and news concerning our services, events and other promotions. You can opt-out at any time after you have given your consent to such communications. 

      3. Customer service communications: We use your personal information to manage our relationship with you as our customer and to improve our services and enhance your experience with us.

      4. Administrative or legal purposes: We use your personal information to operate our business, including for statistical and marketing analysis, systems testing and to diagnose technical and service problems, maintenance and development of our Platform, or in order to deal with a dispute or claim. We may also perform data analysis based on the data we collect from you for statistical and marketing analysis purposes.

      5. Security, health, administrative, crime prevention/detection and legal purposes: We may use your personal information to verify your information and identity, and to protect against, identify and prevent fraud and other unlawful activities. We may also share your personal information with government authorities or enforcement bodies for compliance with legal requirements, or as otherwise required or permitted by applicable Data Privacy Law.

      6. Other purposes: We may also use your personal information in other ways, and where we do so, we will provide specific notice at the time of collection and obtain your consent unless otherwise permitted by applicable Data Privacy Law.

    2. We will only process your personal information where we have a legal basis to do so, which will depend on the reasons for which we have collected and need to use your personal information. In most cases we will need to process your personal information so that we can enter into contracts with you under our terms of use. Our processing of your personal information for the above purposes is done pursuant to the following legal basis –

      1. to carry out our obligations under the contract we have with you;

      2. to comply with a legal obligation;

      3. if it is in our legitimate interests to do so as a business (e.g. for administrative purposes and to improve the functionality of our Platform); and

      4. where you have consented to our using your personal information (e.g. to process your special personal information and for direct marketing related uses).

  4. cookies

    1. Unless you have disabled cookies in your internet browser, we will store cookies on your computer/device when you visit our website. These cookies (small text files containing a string of characters) enable us to recognise you as a returning visitor, track your usage behaviour, as well as store your user preferences and other information. We do this to remember information so that you will not have to re-enter it during your visit or the next time you visit the website. 

    2. Cookies also allow us to provide custom, personalised content and information, monitor the effectiveness of our marketing campaigns, monitor aggregate metrics such as total number of visitors and pages viewed.

  5. Who do we share your Personal INFORMATION with?

    1. We may share your personal information with the following people for the purposes described in this Privacy Policy –

      1. other companies and members within the Teampact group including: Isiqalo Foundation Trust; 

      2. our trusted third party service providers with whom we contract to assist us in providing services to you being: the King James Group (development team) and Amazon Web Services (hosts our Platform and all data). 

These service providers process your personal information strictly in accordance with our instructions and for the purpose for which such personal information has been disclosed to them. They will always be under obligation to protect your personal information on terms that provide the same or equivalent protection as set out in this Privacy Policy;

  1. only where you have provided consent, other companies, contractors or agents in connection with our marketing efforts, or marketing platform providers;

  2. government authorities, law enforcement bodies and regulators for compliance with legal requirements, or where otherwise required by applicable Data Privacy Law; and

  3. our legal and other professional advisers in order to enforce our legal rights in relation to our contract with you.

  4. aggregated information

    1. We aggregate your personal information, including your special personal information, with that of other end users from the same organisation as you for statistical purposes and share this aggregated statistical data with our sponsors for reporting purposes. 

    2. We ensure that such aggregated statistical data cannot be link to any specific person, including you, by any third party. Our sponsor can in no way identify you individually from the statistical data and therefore is not personal information for the purpose of Data Privacy Laws and under this Privacy Policy. 

  5. Your Rights

    1. Under certain circumstances, by applicable Data Privacy Law you have the right to –

      1. Request information. You may request information about whether we hold personal information about you, where we got your personal information from, what personal information is held or being used; why we are holding/using it i.e. the purpose; and whether or not the supply of such information is voluntary or mandatory (as well as the consequences if you fail to provide personal information);

      2. Request access to your personal information. This allows you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;

      3. Right to rectify of the personal information that we hold about you. If you believe that the personal information we have is inaccurate or incorrect, you have the right to ask us to correct that personal information. 

      4. Request erasure of your personal information. You have the right to ask us to delete or remove your personal information from our records where there is no good reason for us continuing to process it. 

      5. Right to object to processing of your personal information. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, you have the right to object to the processing of your personal information for that purpose;

      6. Right to portability. You have the right to receive your personal information in a portable format.

      7. Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes to which you originally agreed, unless we have another proper and legitimate basis for doing so;

      8. Right to complain: You have the right to complain and lodge a complaint with the –

        1. If you are a South African, South African Information Regulator whose details are –

          1. Website:

          2. Tel: 012 406 4818

          3. Fax: 086 500 3351 

          4. Email:

    2. If you wish to exercise your rights related to your personal information (including the rights set out above), please contact us using the details set out in paragraph 12 below.


    1. International transfers of your personal information

      1. We do transfer your personal information outside the Republic of South Africa (where you are a South African entity) and will transfer your personal information to and from South Africa (where you are a non-South African entity).

      2. Where your personal information is transferred, we take measures to protect your personal information as described in this Privacy Policy and in compliance with applicable Data Privacy Law. We also require all third party data recipients (including our service providers) to process your information in a secure manner and in accordance with Data Privacy Law.

    2. Data security

      1. We follow strict security procedures in the storage and disclosure of your personal information, which are designed to protect it against misuse, unauthorised access, modification or disclosure and accidental loss, destruction or damage. 

    3. Retention of your Personal Information

      1. We will not retain your personal information for longer than is necessary to fulfil the purposes for which it is being processed. 

      2. When we no longer need your personal information, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal information that we use, and if we can de-identify your personal information so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.


Our Platform may provide links to other websites for your convenience and information. These websites may operate independently from us. If you visit any website linked to our Platform, you are subject that website’s own privacy policies. Linked websites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for their content, any use of the websites, or the privacy practices of the websites.

  1. Updates to this Privacy Policy

Teampact may revise and update this Privacy Policy at any time in its sole discretion by posting an updated Privacy Policy on the Platform. All such changes to the Privacy Policy are effective immediately when posted to the Platform and apply to all access to and use of the Platform thereafter.

  1. How to contact us?

    1. If you would like to access, correct, amend, or delete any Personal Information we have about you, register a complaint, or simply want more information, contact us on or call 0793021531.